Italian ERP Vendor Creates India-based Customization & Support GCC

Client: SME-focused ERP SaaS provider

Objective: Provide 24/7 customization and L2 support to clients in APAC & EU

Challenges:

• Custom ERP integrations were delaying deployments

• Clients needed faster turnaround and multilingual support

Rekhaprocity Solution:

• Set up a GCC in Noida with 50 developers and 20 functional consultants

• Built connector modules for SAP, QuickBooks, Tally, and Salesforce

• Introduced multilingual support in Spanish, French, and German

Outcome:

• Deployment backlog cleared within 3 months

• ERP ticket resolution time dropped from 72 to 18 hours

• Revenue from customization grew by 44% YoY

Evaluation:

• Functional and technical support hybrid teams were critical

• Smart use of Tier-2 cities brought down cost without compromising quality

Contact: Shikha Dalmia | info@rekhaprocitylabs.com